August 2018 - UA-discuss - lists.iana.org

Universal Acceptance now on Wikipedia...https://en.wikipedia.org/wiki/Universal_Acceptance
by Don Hollander July 9, 2020

July 9, 2020

A nice way to end a fairly productive year. Plans coming up: There will be a Universal Acceptance gathering on Monday the 8th of January in Hong Kong with the Hong Kong IT Community. This is being organised by .asia, ISOC HK and UASG. If you’ve not yet received an invitation but will be in Hong Kong that afternoon, please let me know and we’ll organise one. 15:00 - 18:00 at the Sheraton. The UASG Coordination Group will be meeting on Tuesday the 9th of January and the morning of the 10th if necessary, also in Hong Kong. The agenda will be out next week. Full remote participation will be available if there’s interest. There will be a meeting of EAI operators on the 11th and 12th in Guangzhou, China, hosted by Coremail and CNNIC. If you are an EAI practitioner and would like to participate and have not otherwise registered, please let me know. I expect that we’ll have remote participation facilities. The UASG is expecting another UA Workshop on Day 0 of the ICANN meeting in Puerto Rico as well as a public update session during the week. Dates and venues still to be confirmed. Happy New Year to everyone. If you’re out celebrating, please get home safe. Don Don Hollander Universal Acceptance Steering Group www.uasg.tech don.hollander(a)icann.org Skype: don_hollander

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Final draft Report - EAI Evaluation - Phase 1
by Don Hollander Sept. 4, 2018

Sept. 4, 2018

Please find links to the Final draft report for our work on EAI Evaluation - phase 1. The report identifies the criteria for the Evaluation (mostly in the spreadsheet), the criteria for selection of email software and services to be included in the evaluation, and an estimate of the next phase of a pilot evaluation. Many thanks to those who have contributed to the various drafts previously distributed. IF you have any final comments, do please advise by the 5th of September. After that, we'll issue a Help Wanted advertisement for the execution of the Pilot Evaluation. Report: https://urldefense.proofpoint.com/v2/url?u=https-3A__seafile.catalyst.net.n… Spreadsheet of Use Cases https://urldefense.proofpoint.com/v2/url?u=https-3A__seafile.catalyst.net.n… Don Hollander Secretary General - UASG Skype: Don_Hollander

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Re: [UA-discuss] Why should a company adopt IDN
by Ashish Modi Sept. 4, 2018

Sept. 4, 2018

I am sharing blog a blog which capture all ideas given by everyone on Why Should a company adopt IDN. https://www.itvoice.in/index.php/it-voice-news/adopt-idn-to-get-new-untappe… Reading!!AM From: Dr Ajay Data MailId : [83965401]To: tex ,ashish modi ,,Subject: Re : Re: [UA-discuss] Why should a company adopt IDNDate: 12 Aug 2018 01:50:44 PM Wow Tex. its like a blog. I wish to capture all ideas by you and others and write a blog on it. that may cover everyone. If someone do not with to be mentioned in my blog, please let me know privately. Thanks. Dr. Ajay DATA | Founder &amp CEO Get email id like अजय(a)xn--c2bd1gb.xn--h2brj9c in your own language,visit www.xgenplus.com From: "Tex" MailId : [83937084]To: "Ashish Modi" ,,Subject: Re: [UA-discuss] Why should a company adopt IDNDate: 11 Aug 2018 10:18:17 AM Promotion of IDN and EAI, like I18n and L10n, should be targeted to the audience. The arguments that appeal to a CEO can differ from the arguments that motivate marketers, developers, etc. (Sometimes they overlap.) The appeal also depends on the stage of globalization maturity that the company is at. I would start by asking: What experience do they have with i18n/l10n? If they do, which markets or languages do they already localize to? Do they have global clients or partners pushing them to be more global, prospective clients in a new market, or are they just at the tire kicking stage? Is the CEO asking for personal interest or do they need help motivating his/her organization or perhaps his/her board? The list of responses that people supplied is good. I especially liked the speed dial analogy. To be effective, there should also be a list of counter-arguments, and responses to those. (Typically, cost, English is the language of business, etc.) If I have time I will create a list, but I can&rsquot in the near term . My list of the positive arguments is the following. (Many but not all were represented in the others&rsquo responses.) Partners, Suppliers, Resellers, etc . If you have global clients, partners, or affiliates they will require you to support EAI or move to a competitor that will . Cost If the company is already internationalizing and localizing, being UA-ready is a fundamental I18n requirement that should be included in product planning. It isn&rsquot difficult or a significant burden over other I18n requirements . Delaying implementing EAI increases the cost of its eventual implementation as it could mean rewriting or re-architecting code that is in development now . Delaying implementation increases technical debt that will need to be resolved at some point . Even if the company is not internationalizing its applications, EAI is a fundamental requirement. Users may have EAI email addresses when they communicate with you. Brand Reputation CEOs respond to opportunity and risk, often two sides of the same coin. Improving and protecting brand reputation is an example. Supporting native language in IDN demonstrates commitment to local markets, quality, good customer support. Lack of support puts the brand at risk of being perceived as poor quality, hard to use, insensitive to local needs . Market Opportunity CEOs are sensitive to financial and market opportunities. However, although native language support is an important factor to capturing a market, there are also many other factors that have to be resolved simultaneously. (For example, having native language speakers in customer support and call centers, native language marketing, social media, etc.) Therefore many of the arguments about market size and opportunity are not as compelling as most people think, until they are made specific to the industry and demographics of the company&rsquos particular product space. It is worth providing the market opportunity data, but it will be taken with a large grain of salt if it isn&rsquot product specific and compared against competitors, etc . Competition Local competitors or other global competitors can leverage their support for EAI and native languages to take away market share. That is a cogent threat . User Experience, Customer Satisfaction and Retention Users may have pride or feel their status is elevated by having a native language and personalized email address or IDN. Employees may also take pride in an IDN for their company . EAI offers ease of use including entry (typing, handwriting recognition, voice), visual and voice recognition, memory recall, and easier site navigation . Also EAI/IDN makes it easier for users to communicate or transfer IDN to each other, since they can speak them or write them out on paper, etc . Marketing EAI may improve SEO . An IDN reinforces and protects the localized company and product names . An IDN may make it easier for users to recognize phishing or other malicious variants of the company domain name . Registering IDNs can prevent others from infringing on your rights to the domain or using it to hurt your brand or trademark or hurt your SEO . As with other features of I18n, supporting EAI enables more than one language. So, initially you may be interested in one market, but you automatically get the benefit of access to other markets. Often, supporting EAI improves revenue in existing markets, as other language speakers within the market increase their business with you . Do not Remove:[HID]20180811101817151[-HID] [XGENFOOTER][-XGENFOOTER]

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Update from India
by Ashish Modi Aug. 29, 2018

Aug. 29, 2018

Hi Everyone,Internet and Mobile Association of India (IAMAI) yesterday launched a year-long awareness campaign to spread awareness about the criticality of Universal Acceptance (UA) in partnership with UASG. The programme was well attended and represented by technical community and media. This was the launch and the first one in the series which is followed by other 8 programme in different cities in India covering different scripts.Ram shared vision and mission of UASG and Dr Data shared about IDN/EAI. Samiran shared about the ICANN and its objective. With all of your inputs, I shared a global update of UA.Sharing some pictures and news coverage for your reference. https://m.dailyhunt.in/news/bangladesh/hindi/aaj+ki+khabar-epaper-aajkikha/… [m.dailyhunt.in] https://www.gadgetsnow.com/tech-news/iamai-launches-campaign-to-promote-web… [gadgetsnow.com http://www.telecommirror.com/2018/08/28/iamai-launches-campaign-to-spread-a… [telecommirror.com] http://www.deshbandhu.co.in/news/indik-launches-campaign-for-global-clearan… [deshbandhu.co.in] https://hindi-thequint-com.cdn.ampproject.org/v/s/hindi.thequint.com/amp/st… [hindi-thequint-com.cdn.ampproject.org]https://www.varindia.com/news/10-bill… Regards,AshishUA Ambassador **********Ashish Modi Country Head - Corporate AffairsData Xgen Technologies Pvt LtdDurgapura, JaipurTel: 0141-2554970-71Fax: 0141-2554972 Get email id like आशीष(a)xn--c2bd1gb.xn--h2brj9c in your own language, visit www.xgenplus.com From: Ashish Modi MailId : [84150725]To: mark svancarek cela ,ua-discuss(a)icann.org ,ua-eai(a)icann.org Cc: cole quinn Subject: Re: [UA-EAI] Need UA Status /Update GloballyDate: 21 Aug 2018 09:36:09 AM Thanks Mark.Will definitely use it. AM From: "Mark Svancarek (CELA)" MailId : [84149037]To: Ashish Modi ,"ua-discuss(a)icann.org" ,"ua-eai(a)icann.org" Cc: Cole Quinn Subject: RE: [UA-EAI] Need UA Status /Update GloballyDate: 21 Aug 2018 02:04:41 AM Here is some Microsoft specific information. It&rsquos not exactly what you are requesting. If you find it is interesting, please feel free to use . Microsoft currently holds 645 IDNs. These IDNs are managed by several separate teams: some are international subsidiaries, others are administrative or products/services. Japan, China and Russia teams each have dozens of IDNs. My team holds 8 solely for managing IDN and EAI . /marksv From: UA-EAI On Behalf Of Ashish Modi Sent: Monday, August 20, 2018 04:48 To: ua-discuss(a)icann.org ua-eai(a)icann.org Subject: Re: [UA-EAI] Need UA Status /Update Globally Hello Team, In continuation to my previous email mention below, please spare some time to send me the updates from your region in relation to UASG, IDN and EAI. To speed up the things, I am sending specific questions so that you can answer them as per your knowledge. Please provide the names / links of Portals / Service providers / eCommerce companies / Govt. Departments which are Supporting long and short gTLD . Supporting IDNs on there website . Advertising / publishing there IDN . Publishing / Advertising there EAI . Here, I am referring publishing to there website, visiting card or news letters. Advertising is obvious. In case you have just read some news, please point me to this article. Thanks for your support. My deadline ends at 25th August Regards, Ashish From: Ashish Modiashishmodi(a)xgenplus.com> MailId : [84010169] To: ua-discuss@icann.org,ua-eai@icann.org Subject: Need UA Status /Update Globally Date: 14 Aug 2018 12:28:00 PM Dear UASG Team, I am speaking at the upcoming IAMAI programme on Universal Acceptance for Indic on Internet on 28 August at New Delhi, India. I will be giving a Global Status update on Universal Acceptance/ IDNs/ EAI and Ram and Dr Data will speak on UASG, IDNs and EAI. Request you all if you can share the updates / status in your region with reference links and if possible you have a slide, i would be very happy to incorporate in my presentation. It will help me to present the status region by region or country by country. Look forward for your responses and reference with live examples of UA Regards, Ashish UA Ambassador India [XGENFOOTER] [-XGENFOOTER] Do not Remove: [HID]20180814122824397[-HID]

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Another bit of editorial: https://www.itopstimes.com/itops/what-developers-need-to-know-about-the-webs-inclusion-problem/
by Don Hollander Aug. 23, 2018

Aug. 23, 2018

Don Hollander Secretary General - UASG Skype: Don_Hollander

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Re: [UA-discuss] Why should a company adopt IDN
by Ashish Modi Aug. 21, 2018

Aug. 21, 2018

Thank you Gwen. I always use this at all the platforms where i spoke about UA as it is the best way to hear from the experts itself.AM From: Gwen Carlson MailId : [84149054]To: Tex ,Ashish Modi ,"ua-discuss(a)icann.org" ,"ua-eai(a)icann.org" Subject: RE: [UA-discuss] Why should a company adopt IDNDate: 21 Aug 2018 02:12:52 AM Might be worth sending a link to our video, too . https://www.youtube.com/watch?v=REDeEhvHwsU Gwen Carlson Senior Director, GDD Communications Internet Corporation for Assigned Names and Numbers Telephone: +1 310 578 8653 Mobile: +1 619 322 3188 Website URL: www.icann.org From: UA-discuss On Behalf Of Tex Sent: Friday, August 10, 2018 9:48 PM To: `Ashish Modi` ua-discuss(a)icann.org ua-eai(a)icann.org Subject: Re: [UA-discuss] Why should a company adopt IDN Promotion of IDN and EAI, like I18n and L10n, should be targeted to the audience. The arguments that appeal to a CEO can differ from the arguments that motivate marketers, developers, etc. (Sometimes they overlap.) The appeal also depends on the stage of globalization maturity that the company is at. I would start by asking: What experience do they have with i18n/l10n? If they do, which markets or languages do they already localize to? Do they have global clients or partners pushing them to be more global, prospective clients in a new market, or are they just at the tire kicking stage? Is the CEO asking for personal interest or do they need help motivating his/her organization or perhaps his/her board? The list of responses that people supplied is good. I especially liked the speed dial analogy. To be effective, there should also be a list of counter-arguments, and responses to those. (Typically, cost, English is the language of business, etc.) If I have time I will create a list, but I can&rsquot in the near term . My list of the positive arguments is the following. (Many but not all were represented in the others&rsquo responses.) Partners, Suppliers, Resellers, etc . If you have global clients, partners, or affiliates they will require you to support EAI or move to a competitor that will . Cost If the company is already internationalizing and localizing, being UA-ready is a fundamental I18n requirement that should be included in product planning. It isn&rsquot difficult or a significant burden over other I18n requirements . Delaying implementing EAI increases the cost of its eventual implementation as it could mean rewriting or re-architecting code that is in development now . Delaying implementation increases technical debt that will need to be resolved at some point . Even if the company is not internationalizing its applications, EAI is a fundamental requirement. Users may have EAI email addresses when they communicate with you. Brand Reputation CEOs respond to opportunity and risk, often two sides of the same coin. Improving and protecting brand reputation is an example. Supporting native language in IDN demonstrates commitment to local markets, quality, good customer support. Lack of support puts the brand at risk of being perceived as poor quality, hard to use, insensitive to local needs . Market Opportunity CEOs are sensitive to financial and market opportunities . However, although native language support is an important factor to capturing a market, there are also many other factors that have to be resolved simultaneously . (For example, having native language speakers in customer support and call centers, native language marketing, social media, etc .) Therefore many of the arguments about market size and opportunity are not as compelling as most people think, until they are made specific to the industry and demographics of the company&rsquos particular product space . It is worth providing the market opportunity data, but it will be taken with a large grain of salt if it isn&rsquot product specific and compared against competitors, etc . Competition Local competitors or other global competitors can leverage their support for EAI and native languages to take away market share. That is a cogent threat . User Experience, Customer Satisfaction and Retention Users may have pride or feel their status is elevated by having a native language and personalized email address or IDN. Employees may also take pride in an IDN for their company . EAI offers ease of use including entry (typing, handwriting recognition, voice), visual and voice recognition, memory recall, and easier site navigation . Also EAI/IDN makes it easier for users to communicate or transfer IDN to each other, since they can speak them or write them out on paper, etc . Marketing EAI may improve SEO . An IDN reinforces and protects the localized company and product names . An IDN may make it easier for users to recognize phishing or other malicious variants of the company domain name . Registering IDNs can prevent others from infringing on your rights to the domain or using it to hurt your brand or trademark or hurt your SEO . As with other features of I18n, supporting EAI enables more than one language. So, initially you may be interested in one market, but you automatically get the benefit of access to other markets. Often, supporting EAI improves revenue in existing markets, as other language speakers within the market increase their business with you . Do not Remove:[HID]2018082102125256[-HID] [XGENFOOTER] [-XGENFOOTER]

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Re: [UA-discuss] [UA-EAI] Need UA Status /Update Globally
by Ashish Modi Aug. 21, 2018

Aug. 21, 2018

Thanks Mark.Will definitely use it. AM From: "Mark Svancarek (CELA)" MailId : [84149037]To: Ashish Modi ,"ua-discuss(a)icann.org" ,"ua-eai(a)icann.org" Cc: Cole Quinn Subject: RE: [UA-EAI] Need UA Status /Update GloballyDate: 21 Aug 2018 02:04:41 AM Here is some Microsoft specific information. It&rsquos not exactly what you are requesting. If you find it is interesting, please feel free to use . Microsoft currently holds 645 IDNs. These IDNs are managed by several separate teams: some are international subsidiaries, others are administrative or products/services. Japan, China and Russia teams each have dozens of IDNs. My team holds 8 solely for managing IDN and EAI . /marksv From: UA-EAI On Behalf Of Ashish Modi Sent: Monday, August 20, 2018 04:48 To: ua-discuss(a)icann.org ua-eai(a)icann.org Subject: Re: [UA-EAI] Need UA Status /Update Globally Hello Team, In continuation to my previous email mention below, please spare some time to send me the updates from your region in relation to UASG, IDN and EAI. To speed up the things, I am sending specific questions so that you can answer them as per your knowledge. Please provide the names / links of Portals / Service providers / eCommerce companies / Govt. Departments which are Supporting long and short gTLD . Supporting IDNs on there website . Advertising / publishing there IDN . Publishing / Advertising there EAI . Here, I am referring publishing to there website, visiting card or news letters. Advertising is obvious. In case you have just read some news, please point me to this article. Thanks for your support. My deadline ends at 25th August Regards, Ashish From: Ashish Modiashishmodi(a)xgenplus.com> MailId : [84010169] To: ua-discuss@icann.org,ua-eai@icann.org Subject: Need UA Status /Update Globally Date: 14 Aug 2018 12:28:00 PM Dear UASG Team, I am speaking at the upcoming IAMAI programme on Universal Acceptance for Indic on Internet on 28 August at New Delhi, India. I will be giving a Global Status update on Universal Acceptance/ IDNs/ EAI and Ram and Dr Data will speak on UASG, IDNs and EAI. Request you all if you can share the updates / status in your region with reference links and if possible you have a slide, i would be very happy to incorporate in my presentation. It will help me to present the status region by region or country by country. Look forward for your responses and reference with live examples of UA Regards, Ashish UA Ambassador India [XGENFOOTER] [-XGENFOOTER] Do not Remove: [HID]20180814122824397[-HID]

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Why should a company adopt IDN
by Ashish Modi Aug. 20, 2018

Aug. 20, 2018

Dear UASG Team,A CEO of one of the largest Company of India is asking me to give him three compelling reason on "Why Should he Adopt IDNs" while it create difficulties in marketing, communicating, handling and promoting different domains to his clients. I have made probable answers to this, let me know if you wanna add some points to it.A) Adopting IDNs will open the door to an extra US$10 Billion Economic Activity by capturing the large size of market who doesn`t know English in India (which he would not like to miss)B) Deliver a better User Experience (UX), resulting in better customer satisfaction and retentionC) Increase in Indian Languages on Internet is the proof that future is Vernacular and you need to be UA ready in order to accept communication from your clients who are sending emails using IDNs. Look forward for your views on this.Regards,Ashish [XGENFOOTER] [-XGENFOOTER] Do not Remove: [HID]20180809153926965[-HID]

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Re: [UA-discuss] [UA-EAI] Need UA Status /Update Globally
by Mark Svancarek (CELA) Aug. 20, 2018

Aug. 20, 2018

Here is some Microsoft specific information. It’s not exactly what you are requesting. If you find it is interesting, please feel free to use. Microsoft currently holds 645 IDNs. These IDNs are managed by several separate teams: some are international subsidiaries, others are administrative or products/services. Japan, China and Russia teams each have dozens of IDNs. My team holds 8 solely for managing IDN and EAI. /marksv From: UA-EAI <ua-eai-bounces(a)icann.org> On Behalf Of Ashish Modi Sent: Monday, August 20, 2018 04:48 To: ua-discuss(a)icann.org; ua-eai(a)icann.org Subject: Re: [UA-EAI] Need UA Status /Update Globally Hello Team, In continuation to my previous email mention below, please spare some time to send me the updates from your region in relation to UASG, IDN and EAI. To speed up the things, I am sending specific questions so that you can answer them as per your knowledge. Please provide the names / links of Portals / Service providers / eCommerce companies / Govt. Departments which are * Supporting long and short gTLD . * Supporting IDNs on there website. * Advertising / publishing there IDN. * Publishing / Advertising there EAI. Here, I am referring publishing to there website, visiting card or news letters. Advertising is obvious. In case you have just read some news, please point me to this article. Thanks for your support. My deadline ends at 25th August Regards, Ashish ________________________________ From: Ashish Modi<ashishmodi(a)xgenplus.com<mailto:ashishmodi@xgenplus.com>> MailId : [84010169] To: ua-discuss@icann.org,ua-eai@icann.org<mailto:ua-discuss@icann.org,ua-eai@icann.org> Subject: Need UA Status /Update Globally Date: 14 Aug 2018 12:28:00 PM Dear UASG Team, I am speaking at the upcoming IAMAI programme on Universal Acceptance for Indic on Internet on 28 August at New Delhi, India. I will be giving a Global Status update on Universal Acceptance/ IDNs/ EAI and Ram and Dr Data will speak on UASG, IDNs and EAI. Request you all if you can share the updates / status in your region with reference links and if possible you have a slide, i would be very happy to incorporate in my presentation. It will help me to present the status region by region or country by country. Look forward for your responses and reference with live examples of UA Regards, Ashish UA Ambassador India [XGENFOOTER] [-XGENFOOTER] Do not Remove: [HID]20180814122824397[-HID] [http://mail.xgenplus.com/15342299041886289-#RCPT#.jpg][http://mail.xgenplus…]

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Update Statistics on UASG Call Loggins and Resolution
by Don Hollander Aug. 20, 2018

Aug. 20, 2018

Please find attached the latest report on UA Call Logging Issues and their resolution ICANN's Global Support Centre receives issues logged at https://uasg.tech/global-support-centre/ and work to resolve them. We're now beginning to see better resolutions rates from a variety of websites. Not huge yet, but there seems to be greater action by website owners. Thanks very much to Seda and her colleauges. Don Don Hollander Secretary General - UASG Skype: Don_Hollander

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