Thank you for the feedback. I have provided my feedback below in red. Thank you! - - Josh Baulch Meetings Technical Services ICANN Telephone Direct: +1 310-578-8938 Cell Phone: +1 509-312-9711 From: Dev Anand Teelucksingh <admin@ttcsweb.org> Date: Thursday, March 20, 2014 at 5:20 AM To: David Closson <david.closson@icann.org>, Josh Baulch <josh.baulch@icann.org>, ICANN At-Large Staff <staff@atlarge.icann.org>, Reed Quinn <reed.quinn@icann.org> Cc: Gordon Chillcott <gordontc@look.ca>, Bill Thanis <qwerty172@gmail.com>, "ttf@atlarge-lists.icann.org" <ttf@atlarge-lists.icann.org> Subject: Queries/Inputs from the At-Large Technology Taskforce (TTF) to ICANN IT staff Dear David, Josh, Reed Seems we are about to start another ICANN meeting in Singapore just when Buenos Aires was just ending! ;-) As TTF chair, I hope to have a chance to talk with you in person about the following 5 items if any of you will be in Singapore, but of course you can reply to this email. I've cced the public TTF list at ttf@atlarge-lists.icann.org to keep the rest of the TTF in the loop 1) status of translation of LACRALO email lists Any progress since our discussions in early January 2014? It would be desirable to see some progress on this before the ICANN 50th meeting. 2) looking at suitable Adobe Connect plugins The TTF tested the direct dialout plugin installed in the TTF AC room and whilst persons from North America and Europe (specifically Canada, France) were able to use the plugin to have the AC room dial them, I (living in Trinidad and Tobago with a +1-868-6XX-XXXX number) was unable to have the AC room dial to me, giving me an error has occurred. No amount of permutations of the phone number (using "+1-868-6.." , "18686...") seemed to work. I appreciate the feedback on this, I had not heard this concern directly, so I will investigate with PGI. In the future when you have these problems, let me know directly and right away. I am happy to resolve them with PGI. However, in thinking about this feature, there are some disadvantages - this wouldn't work for persons requesting dialouts to a hotel or office with a PBX where a receptionist operator answers. - this plugin uses a different bridge from Adigo, how would recording (incorporating audio from the AC room, Adigo and this phone bridge) be done? - this wouldn't be helpful for At-Large calls with interpretation since the person being dialled can't join a Adigo channel Good questions We quickly discovered the issue about the hotel/PBX, and will now have available operators (live people can only handle these types of calls). These calls would be arranged just like the adigo calls. This feature would be in place of adigo, you would not use 2 conference bridges. This is purely for the purposes of adding the ³view" of all callers within the adobe connect room, whether they visually are logged into adobe connect or not. This allows the chair to know everyone on the call without having to ask. This also allows hosts to increase/decrease volume on callers or mute callers from within the adobe connect, thus having less interruptions in a meeting telling people to mute their phones etc. Recording would be conducted just like a standard call. (in this case it would be *22) I have attached the key commands for the Host that they could use on their handset, or most features are available from within adobe connect as well. I am happy to provide a overview an the features available with this feature test. However the TTF on its calls have identified two plugins for Adobe Connect that could be of use for At-Large and we would like for these plugins to be installed for our testing after the Singapore meeting * Stage Lights - Stage Lights is a timer that helps keep presenters on time. http://www.adobe.com/products/adobeconnect/feature-details/stage-lights.html * SurveyMaker for Adobe Connect - Surveys and polls with eleven question types, built-in reporting, CSV downloads and much more. A demo is available http://www.adobe.com/products/adobeconnect/feature-details/surveymaker.html Whilst we won't be able to test this, this plugin might be useful for ICANN F2F meetings that use Real Time Scribing: http://www.adobe.com/products/adobeconnect/feature-details/closed-captioning .html You are able to download this plugins yourself, and share them just like you would a PPT or PDF. Once it opens up, the application is available in your adobe connect session. Again I am happy to walk you through this process. 3) Troubleshooting connecting to Adobe Connect rooms using Linux, Whilst I've started contacting persons who reported issues in using Linux to connect to Adobe Connect, I've haven't been keeping up with collating the required information, Gordon Chillcott and Bill Thanis from the TTF (cced in this email for reference) are regular Linux users and would be better able to talk the talk re: desktop Linux in getting the necessary information for you and to document the problems and colloborate with you on solutions/workarounds. Yes, we have seen the issues with linux users and Adobe Connect. It is a browser/flash issue, but we have to yet determine and get to the root of the issue. Some users report no issues and others it does not work at all. Please continue to work with us, and communicate the issues. 4) wiki translate plugins, I've pointed out that the Bing translate plugin works slightly better on iOS whereas the Google Translate plugin failed to work at all. Feedback on how the wiki translate plugins will work on Android OS will be done soon. Also, feedback on the quality of the machine translation will be sought from At-Large and to be done after the Singapore meeting. 5) separate Confluence wiki installation Although some proposed layouts for How At-Large Content can be organised, ultimately a separate Confluence wiki install needs to be arranged to test more detailed organisational ideas and possibly other themes and wiki plugins so as to not disrupt the existing At-Large wiki. A test wiki installation that's invisible to search engines with accounts for 5 users which should be more than sufficient to allow testing by the TTF. Kind Regards, Dev Anand Teelucksingh TTF chair