Hi Judith, I’ve reached out to the Meetings Technical Services team to assist with this request.  Please allow a few days for response. Regards, Mark Segall Director, Community Collaboration Services ICANN | (o) 310.578.8680 | (m) 310.699.4574 From: <ttf-bounces@atlarge-lists.icann.org> on behalf of Judith Hellerstein <judith@jhellerstein.com> Organization: Hellerstein & Associates Reply-To: "judith@jhellerstein.com" <judith@jhellerstein.com> Date: Monday, June 5, 2017 at 9:10 AM To: "ttf@atlarge-lists.icann.org" <ttf@atlarge-lists.icann.org> Subject: Re: [technology taskforce] ConnectSolutions Contract (w/ SLA) HI Mark, Thanks. Can you report on the success actions related to what was posted. Have tickets been opened and what was the resolution Best, Judith _________________________________________________________________________ Judith Hellerstein, Founder & CEO Hellerstein & Associates 3001 Veazey Terrace NW, Washington DC 20008 Phone: (202) 362-5139  Skype ID: judithhellerstein Mobile/Whats app: +1202-333-6517 E-mail: Judith@jhellerstein.com   Website: www.jhellerstein.com[jhellerstein.com] Linked In: www.linkedin.com/in/jhellerstein/[linkedin.com] Opening Telecom & Technology Opportunities Worldwide On 6/5/2017 12:07 PM, Mark Segall wrote: All, Per today’s call, please see the attached extract of our contract with Connect Solutions (our vendor for Adobe Connect). It includes the sections for SLA and Termination. Regards, Mark Segall Director, Community Collaboration Services ICANN[icann.org] | (o) 310.578.8680 | (m) 310.699.4574 _______________________________________________ ttf mailing list ttf@atlarge-lists.icann.org https://mm.icann.org/mailman/listinfo/ttf